Volume 6, Issue 2 (8-2019)                   Human Information Interaction 2019, 6(2): 12-23 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Mohammadi F, Hariri N, Nooshinfard F. Providing reference services through mobile social networks: Evaluating the viewes of clients of the National Library and Archives of Iran. Human Information Interaction 2019; 6 (2)
URL: http://hii.khu.ac.ir/article-1-2765-en.html
Department of Knowledge and information science، Science and Research Branch, Islamic Azad University,Tehran ،Iran
Abstract:   (2736 Views)
Background and Aim: A review of the National Library's clients' viewes on receiving reference services through mobile-based social networks.
Methods: First, through the documentary-library research method, the components of reference services were identified, then, by using a researcher-made questionnaire, the perspective of members of the National Library, was surveyed. Based on the average number of daily visitors to the National Library, the sample size of 217 people was selected based on Morgan's table as a simple random sampling and finally 147 returned questionnaires were analyzed using SPSS software. The Reliability of the questionnaire was confirmed by Cronbach's alpha and its Validity confirmed based on the opinion of 6 experts in library and information science.
Results: 98% of the members of the National Library are users of mobile social networks, and in addition to gaining news and family communication, 63% use it to retrieve scientific information. The average total component of reference services showed that subjects were willing to use this platform to receive reference services.
Conclusion: Mobile social networks have a scientific function for clients of the National Library, and they have already started using social networks for research purposes. From the users' point of view, these networks are a good communication channel for providing reference services, especially information literacy training and answering research questions.
Full-Text [PDF 651 kb]   (568 Downloads)    
Type of Study: Research | Subject: Special

1. Ahmadi,P.; Agharafie,D.; Vaziri Heshi, F.(2017). Review of National Library of Iran users' viewpoints on educational features of Telegram Messaging Service in Iran. Media Quarterly. 28(4), 109-131. (Persian).
2. Akeriwa, M.; Penzhorn,C.; Holmner,M. (2015). Using mobile technologies for social media-based library services at the University of Development Studies Library of Ghana. Information Development. 31(3); 284-293. [DOI:10.1177/0266666913515898]
3. Asnafi, A.R.; Moradi, Sh.; Dokhtesmati, M.; and Pakdaman Naeini, M. (2017). Using mobile-based social networks by Iranian libraries: The case of Telegram Messenger. Library Philosophy and Practice (e-journal). 1539.
4. Ebrahimzadeh, S.; Parvini, N. (2015). Reference services 2.0: presenting a framework according to academic librarian view. Available at: Social media in information centers: articles of the 8th National Conference on Adca. Erfanmanesh,M.A.; Rahmani.M.; Roshani,M. Tehran: Ketabdar.(Persian).
5. Boyd,D.M. Ellison,N.B. (2007). Social network sites: definition, history and scholarship. Journal of Computer Mediated Communication.13(1). 210-230 [DOI:10.1111/j.1083-6101.2007.00393.x]
6. Choudhury,S. ; Hobbs, B; Lorie, M.; Flores, N. (2002).A framework for evaluating digital library services. D-Lib Magazine. 8(7/8). [DOI:10.1045/july2002-choudhury]
7. Dadgaran, S.M; Kharazi, A.; Deblashki, F. (2017). The role of social networks on book reading culture: case study: followers of page of Ketabdoni in Instagram. Social - Cultural Strategy. 22,109-128. (Persian)
8. Deng, L. (2014). The Evolution of library reference services: from general to special, 1876-1920s. Libri. 64(3),254-262. [DOI:10.1515/libri-2014-0019]
9. Deng, Sh.; Yang, L.; Zhang, Y. (2014). Social Q&A or library virtual reference service: what is behind the choices of Chinese information seekers. Libri, 64(4), 327-340. [DOI:10.1515/libri-2014-0026]
10. Global Digital Report 2019. available at: https://datareportal.com/reports/digital-2019-iran
11. Hashemi, S.; Shahrabi, R. (2019). Telegram as a new virtual reference services: analysis of the content of the questions raised through the Telegram application in virtual reference services of the National Library of Iran. National Studies of Librarianship and Information Organization.30(2);81-95. (Persian).
12. Keshavarzian, A. (2016). Study of the Role of mobile social networks on social communication of youths: a case study of 15-24 years old youths in the Tehran. Studies of Future Studies and Policy Making.2(3); 87-105. (Persian).
13. Momeni, E. (2015). Reference services Theories. Tehran:Ketabdar.(Persian)
14. PETERS, TH. A. (2011) Left to their own devices: the future of reference services on personal, portable
15. information, communication, and entertainment devices. The Reference Librarian, 52;88-97.
16. Porter,S.(1998). 'Into the future: scholarly needs, current provision, and future directions'. The New Review of Academic Librarianship. 4; l90-214. [DOI:10.1080/13614539809516784]
17. Reference and User Services Association (2008). Definitions of Reference. Retrived from: http://www.ala.org/rusa/guidelines/definitionsreference
18. Scott. J. (2004). Social network analysis. London: Sage Publication.
19. Steiner,H.(2009)..Reference utility of social networking sites: options and functionality. Library Hi Tech News. 26(5/6); 4 - 6. [DOI:10.1108/07419050910985246]
20. Taylor,R. S.(1986). Value-added processes in information systems. Norwood, NJ: Ablex Publishing Corp.
21. Tychoson, D. A.; Dove, J. G. (2015). Reimagining reference in the 21ST century. Indiana: Purdue University Press. [DOI:10.2307/j.ctt6wq3n2]
22. Valizadeh, B.; Rezaei Sharifabadi, S.; Doulani, A. (2017). The role of Telegram mobile social network in developing the academic library services (case study: managers and librarians of the central library of the universities of the Iranian Ministry of Science, Research and Tech-nology). Library and Information Sciences. 20(77);21-51. (Persian)
23. Xia, W. (2013). Digital library services: perceptions and expectations of user
24. communities and librarians in a New Zealand Academic Library. Australian Academic & Research Libraries.34(1); 56-70.
25. Xu, J.; Kang, Q.; Song, Zh.; Clarke, Ch. P. (2015). Applications of mobile social media: WeChat among academic libraries in China. The Journal of Academic Librarianship. 41(1); 21-30. [DOI:10.1016/j.acalib.2014.10.012]
26. Zarei, A; Bayat, M.K. (2015). Usefulness of social Medias in academic libraries: case study: Governmental Universities of Tehran. Ketabe Mehr.2(3),87-105. (Persian)

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Human Information Interaction

Designed & Developed by : Yektaweb